Refund policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes which are largely attributable neither to his professional or self-employed activity.)



You have the right to withdraw from this Treaty within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date:

where you or a third party designated by you, other than the carrier, have taken possession of the goods; or where you have ordered one or more goods under a single order and the order is delivered in a uniform manner, or are;

where you or a third party designated by you, other than the carrier, have taken possession of the last of the goods; or where you have ordered several goods under a single order and they are delivered separately;

where you or a third party designated by you, other than the carrier, have taken possession of the last part of the consignment or the last part; or has, if you have ordered a product delivered in several consignments or pieces;

To exercise your right of withdrawal, you must contact us (RelaxoPet GmbH, Stesse 11, 59872 Meschede, telephone number: +49 2903 9769573; e-mail: (b) inform by means of a clear statement (e.g. a letter, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not required.

In order to respect the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will have paid you all the payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the most advantageous standard delivery offered by us), repay immediately and no later than fourteen days from the date on which the notice of withdrawal of this contract was received from us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees for this refund.

We may refuse repayment until we have recovered the goods or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return or hand over the goods to us or RelaxoPet GmbH, Stesse 11, 50982 Meschede, without delay and in any case within fourteen days of the date on which you inform us of the revocation of this contract. The period shall be respected if you send the goods before the expiry of the fourteen-day period.

They shall bear the direct cost of returning the goods.

They shall be liable for any loss in the value of the goods only if such loss in value is due to a treatment which is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or Elimination

The right of withdrawal does not exist in contracts

the supply of goods which are not pre-manufactured and which are the subject of an individual choice or determination by the consumer or which are clearly tailored to the personal needs of the consumer;

for the supply of goods which could rapidly perish or whose expiry date would be rapidly exceeded;

the supply of alcoholic beverages, the price of which was agreed upon upon upon conclusion of the contract but which may be delivered at the earliest thirty days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

-for the supply of newspapers, magazines or illustrated with the exception of subscription contracts.

The right of withdrawal expires prematurely in contracts

the supply of sealed goods which, for reasons of health or hygiene, are not suitable for return when their seals have been removed after delivery;

-for the supply of goods when, after delivery, they have been mixed inseparably with other goods by virtue of their nature;

to deliver audio or video recordings or computer software in a sealed package when the seal has been removed after delivery.


(If you wish to withdraw the contract, please fill out this form and send it back.)

To RelaxoPet GmbH, Stesse 11, 59872 Meschede, E-mail address: Quote:

I hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/

the provision of the following service (*)

Ordered at (*)/ received at (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only on paper)

Date of

(*) Delete as appropriate.