Frequently asked questions & video tutorials

Still unsure about how to use it? No problem – we have practical video tutorials that show you step by step how to get the most out of our product.

If you would rather read directly, you will find the most frequently asked questions about RelaxoPet – answered concisely and clearly below.

For which animal group is the Pro Trainer suitable? Video abspielen

For which animal group is the Pro Trainer suitable?

My RelaxoPet PRO unboxing Video abspielen

My RelaxoPet PRO unboxing

Why should I read the detailed user manual? Video abspielen

Why should I read the detailed user manual?

The adjustment phase Video abspielen

The adjustment phase

How the NOISE-MOTION system works Video abspielen

How the NOISE-MOTION system works

Why do I hear a hissing and crackling sound in silent mode? Video abspielen

Why do I hear a hissing and crackling sound in silent mode?

Can sound overlap occur when watching TV or listening to the radio? Video abspielen

Can sound overlap occur when watching TV or listening to the radio?

Charge the integrated battery correctly / battery indicator Video abspielen

Charge the integrated battery correctly / battery indicator

RelaxoPet Bag | Simply explained Video abspielen

RelaxoPet Bag | Simply explained

General product information

My pet doesn’t relax with the RelaxoPet Trainer – what now?

Please ask yourself the following three questions:

  1. Is your animal stressed? Is this manifesting itself in aggression, constant barking, hyperactivity, trembling, paw licking, cribbing, weaving, or loading problems in horses, feather plucking in birds, marking behavior in cats, etc.?
    The animal relaxation trainer from RelaxoPet is intended as a trainer and problem solver and is mainly used in stressful situations.
  2. Did you correctly use the acclimatization phase? Typically, animals need 4-5 days to get used to the trainer. For more information, see the instruction manual in the top right corner of the menu (please refer to the PRO/ECO version).
  3. Are there other reasons that the RelaxoPet Trainer has no influence over?
    Is your pet completely healthy? Please consult a veterinarian if necessary.

RelaxoPet PRO Animal Relaxation Trainer

Why doesn't RelaxoPet include a USB power plug?

Statistics show that there are now more than four USB charging options in a household (PC, printer, USB hub, and more).
Many of these USB charging points can be used to charge the RelaxoPet sound module.

Please note, however, that the charging input voltage must not exceed 6 volts, otherwise electronic components may be damaged.


In this way we protect resources and our environment.

Battery charging time

The charging time of the battery depends on the USB power supply (maximum 6 volts input voltage). As a rule, the completely discharged RelaxoPet animal relaxation trainer is fully charged again in 30 to 90 minutes. You can also use the trainer while it is charging.

Permanent power supply possible?

The sound module is equipped with electronic overload and overcharging protection to prevent damage to the integrated lithium-ion battery during charging. However, we recommend using it on battery power. Please note that your RelaxoPet Animal Relaxation Trainer ECO automatically switches to pause mode after 120 minutes of operation. It can then be turned on again by pressing the play button. The RelaxoPet Animal Relaxation Trainer PRO, on the other hand, has two setting options (4 hours and continuous operation) and is therefore also recommended for longer transports.

Acclimatization of RelaxoPet PRO

  • During the acclimatization phase, it's advisable to place the RelaxoPet Animal Relaxation Trainer near your pet's favorite spot or a familiar environment . This way, your pet will associate the RelaxoPet Animal Relaxation Trainer, with its sounds and frequencies, with something familiar.
  • We recommend selecting audible mode first. You can then activate silent mode.
  • As a rule, 4-5 days of acclimatization are sufficient (depending on the animal's individual stressors).
  • During the sound period, “disturbing noises” such as TV or radio should be avoided.
  • Only after the familiarization phase has been completed can the RelaxoPet be used in stressful situations . If possible, activate the trainer in audible mode approximately 30 minutes before the stressor begins (e.g., before leaving the house).

Is there any sound interference when using multiple devices?

Several devices can also be used at the same time (e.g. one trainer in the living room & another trainer in the hallway).

Sound overlap, superimposition, or "over-sound" cannot occur, thus reducing the onset of relaxation. Relaxation can only be further enhanced or deepened through repeated exposure to sound.

I hear a noise in silent mode

Every person has a different hearing spectrum, depending on their age. The inaudible sound waves can be perceived as scratching or chirping. This is completely normal and technically caused by the high-frequency sound waves.
The crackling or noise does not represent a defect, but rather is a quality feature of the frequent, underlying sound tracks.

Contraindications for other frequencies, TV, radio, sound field orientation?

RelaxoPet animal relaxation trainers undergo extensive testing. Laboratory tests have been conducted to determine possible contraindications when using the RelaxoPet sound modules simultaneously with magnetic field therapies, low-level laser treatments, low-level light therapies, and various electrotherapies. RelaxoPet animal relaxation trainers can be used as a supportive treatment for any therapy without loss of performance or other disruptive side effects. Radio waves or TV have no influence on the high-frequency sound waves of the RelaxoPet animal relaxation trainer and are not "counterproductive." The device or the sound field orientation does not affect the animal's relaxation. The RelaxoPet animal relaxation trainer can be used in silent mode while watching TV, in the car while traveling, and during all other forms of transport. We are talking about different, high-frequency ranges that do not have a negative influence on one another.

My device does not turn off with the ON / OFF button!

This is usually because the NOISE-MOTION system is still activated.
To do this, simply slide the NOISE-MOTION switch to OFF and the device will switch off.
When using NOISE-MOTION, no additional activation is necessary. (Further information can be found in the user manual.)

Is the quick start guide sufficient?

The operating instructions included with the device are only a short version. Please download the full operating instructions before use. You can find them as a practical PDF link in the top right corner of the menu. Have fun and success with the application.

RelaxoPet for on the go

The RelaxoPet animal relaxation trainer can also be used during walks, rides or transport.
For this purpose, we recommend the RelaxoBag . The RelaxoBag has a snap hook that can be easily attached to a leash, backpack, belt, transport box, birdcage, riding breeches, saddle, or similar items.
Please note the reduced relaxation area of ​​approximately 3 meters around the device.
You will notice that your dog is more relaxed during the walk or your horse during the ride.
Other dogs also refrain from aggressive behavior as soon as they enter the relaxation area (3 m).

Timer in the PRO version

The RelaxoPet Animal Relaxation Trainer PRO has two setting options (4 hours and continuous operation) and is therefore also recommended for longer transports, for example.

The timer can also be used within the NOISE MOTION system. To do this, first activate the PRO Timer (selector switch to the left) and then start the device (play button). The NOISE MOTION sensor can then be activated (selector switch to the left). After 4 hours of sound exposure, the trainer automatically switches to detection mode (see NOISE MOTION sensor).

Why can't the frequency sound waves be played through every speaker?

The speaker dome in the sound module does not allow the subliminal sound waves to be played on external speakers.
The result would be a loss of the soundtrack, which would lead to a significant reduction of the relaxing, subliminal sounds.
Therefore, it is not possible to play the subliminal sound waves on other speakers.

What is NOISE-MOTION?

The PRO product series has an integrated NOISE-MOTION sensor.
The sensor detects the spatial environment when the pet owner is absent.
When stressors are detected, the PRO Trainer automatically switches on for 30 minutes.
This way, your pet is protected from stressors even when you are away.
The new NOISE-MOTION system is controlled by 2 highly sensitive DUPLEX microphones.
This is not a purely decibel-controlled function.
NOISE-MOTION works in different steps, which the electronic board processes accordingly (e.g. volume / intensities / repetition frequencies).

The NOISE-MOTION system can also be used together with the PRO Timer.
To do this, activate the PRO Timer (switch to the left) and turn on the trainer using the Play button. Then, activate the NOISE-MOTION sensor (switch to the left). The PRO Trainer will then operate for 4 hours and then automatically switch to room detection.

How do I use RelaxoPet PRO when traveling in the car?

Please place the trainer in a safe place during all journeys.
We recommend the side rear shelf .
Select silent mode while driving so you won't be distracted.

Where is the best place to put the RelaxoPet PRO in the house?

We recommend placing the RelaxoPet Trainer near the pet’s favorite spot .
When using the trainer for the first time, please ensure that it is not directly accessible to your pet.
In closed rooms the effective radius around the device is approx. 5 m and in open rooms and outdoors approx. 3 m.

RelaxoPet ECO animal relaxation trainer

Battery charging time

The charging time of the battery depends on the USB power supply. Typically, the fully discharged RelaxoPet animal relaxation trainer is fully recharged in 30 to 90 minutes . You can also use the trainer while charging.

Permanent power supply possible?

The sound module is equipped with electronic overload and overcharging protection to prevent damage to the integrated lithium-ion battery during charging. However, we recommend using it on battery power. Please note that your RelaxoPet Animal Relaxation Trainer ECO automatically switches to pause mode after 120 minutes of operation. It can then be turned on again by pressing the play button. The RelaxoPet Animal Relaxation Trainer PRO, on the other hand, has two setting options (4 hours and continuous operation) and is therefore also recommended for longer transports.

Is there any sound interference when using multiple devices?

Several devices can also be used at the same time (e.g. one trainer in the living room & another trainer in the hallway).

Sound overlap, superimposition, or "over-sound" cannot occur, thus reducing the onset of relaxation. Relaxation can only be further enhanced or deepened through repeated exposure to sound.

I hear a noise in silent mode

Every person has a different hearing spectrum, depending on their age. The inaudible sound waves can be perceived as scratching or chirping. This is completely normal and technically caused by the high-frequency sound waves.
The crackling or noise does not represent a defect, but rather is a quality feature of the frequent, underlying sound tracks.

Contraindications for other frequencies, TV, radio, sound field orientation?

RelaxoPet animal relaxation trainers undergo extensive testing. Laboratory tests have been conducted to determine possible contraindications when using the RelaxoPet sound modules simultaneously with magnetic field therapies, low-level laser treatments, low-level light therapies, and various electrotherapies. RelaxoPet animal relaxation trainers can be used as a supportive treatment for any therapy without loss of performance or other disruptive side effects. Radio waves or TV have no influence on the high-frequency sound waves of the RelaxoPet animal relaxation trainer and are not "counterproductive." The device or the sound field orientation does not affect the animal's relaxation. The RelaxoPet animal relaxation trainer can be used in silent mode while watching TV, in the car while traveling, and during all other forms of transport. We are talking about different, high-frequency ranges that do not have a negative influence on one another.

Is the quick start guide sufficient?

The operating instructions included with the device are only a short version. Please download the full operating instructions before use. You can find them as a practical PDF link in the top right corner of the menu. Have fun and success with the application.

RelaxoPet ECO | 120-minute timer in the RelaxoPet Animal Relaxation Trainer ECO

The ECO version features a built-in 120-minute timer. This timer function is preset for animal welfare, so the user can remember to deactivate the animal relaxation trainer. It's very rare that a longer exposure time is required.

The experience of many experts and product users has shown that the total relaxation time after the active sound exposure by the trainer is up to 240 minutes, even under high stressors.

If this total relaxation period is not sufficient in exceptional cases, e.g. when traveling / transporting, you can use the breaks and start the trainer for another 120 minutes by pressing a volume button or switching the sound module on / off again.

Please be careful not to use the trainer in situations where additional relaxation isn't necessary. The goal is to restore the animal's natural relaxation. It's a relaxation trainer.

RelaxoPet for on the go

The RelaxoPet animal relaxation trainer can also be used during walks, rides or transport.
For this purpose, we recommend the RelaxoBag . The RelaxoBag has a snap hook that can be easily attached to a leash, backpack, belt, transport box, birdcage, riding breeches, saddle, or similar items.
Please note the reduced relaxation area of ​​approximately 3 meters around the device.
You will notice that your dog is more relaxed during the walk or your horse during the ride.
Other dogs also refrain from aggressive behavior as soon as they enter the relaxation area (3 m).

Why doesn’t RelaxoPet include a USB power plug?

Statistics show that there are now more than four USB charging options in a household (PC, printer, USB hub, mobile power supply, car charger, and much more).
All of these USB charging ports can be used to charge the RelaxoPet sound module. This helps protect resources and our environment.

Where is the best place to put the RelaxoPet PRO in the house?

We recommend placing the RelaxoPet Trainer near the pet’s favorite spot .
When using the trainer for the first time, please ensure that it is not directly accessible to your pet.
In closed rooms the effective radius around the device is approx. 5 m and in open rooms and outdoors approx. 3 m.

Why can't the frequency sound waves be played through every speaker?

The speaker dome in the sound module does not allow the subliminal sound waves to be played on external speakers.
The result would be a loss of the soundtrack, which would lead to a significant reduction of the relaxing, subliminal sounds.
Therefore, it is not possible to play the subliminal sound waves on other speakers.

Stress in dogs & cats

fireworks

Fireworks cause high levels of stress for all animal groups.
For every fireworks display, we recommend using the Pet Relaxation Trainer in audible mode before, during, and after the event. To do this, place the trainer near your pet's favorite spot and start it approximately 30 minutes before the upcoming fireworks display.

Sudden thunderstorm

If a thunderstorm suddenly occurs, switch the RelaxoPet Trainer on in audible sound mode.
You can adjust the volume to a comfortable level.
You'll notice your pet immediately relax. Noises caused by the thunderstorm become irrelevant.
If your pet still does not relax, increase the volume.

Different animal groups in one household

PER:

You will notice that the other animal groups also participate in the relaxing sound waves, so that they too relax.

The ratio is approximately as follows:

  • With the RelaxoPet PRO Trainer for dogs, about 30% of cats also relax
  • With the RelaxoPet PRO Trainer for cats, about 40% of dogs also relax

However, in order to achieve the greatest possible success, the appropriate RelaxoPet PRO animal relaxation trainer should be used individually for each animal group, as it was specifically developed and tailored to the respective animal group.

ECO:

With the RelaxoPet Animal Relaxation Trainer ECO, you have the option of using a sound module to relax dogs and cats. Before using the trainer, consider which animal you think is most stressed. Then select that animal group.

  • In the dog setting, about 30% of cats also relax
  • In the cat setting, about 40% of dogs also relax

Stress in birds

How far away should I place the sound module from the birdcage?

If the birdcage is indoors, the module should be no more than 5 meters away from your bird. Outdoors, the reception radius is 3 meters.

Stress in horses

My horse has been prescribed stable rest. How do I use RelaxoPet correctly?

If your horse is required to stay in the stable or is ill, we recommend using the inaudible mode. Please store the RelaxoPet Animal Relaxation Trainer in the included case during use and hang it at a height of approximately 1 meter, preferably out of reach of the horse.
Please note the relaxation area of ​​3 m around the trainer.

A foreign environment for my horse. How do I use RelaxoPet?

We recommend using the audible mode in all unfamiliar environments for your horse. Please remember to store the trainer in its case and hang it approximately 1 meter high in a location that is as inaccessible to your horse as possible.

Animal transport

For all animal transports, guide your pet into the trailer using the RelaxoPet Trainer in audible mode. We also recommend using audible mode during transport. Please attach the included transport case near the pet's head.

If the transport takes longer than two hours, please remember to reactivate the Trainer ECO (version 2) during the transport check. The RelaxoPet Animal Relaxation Trainer PRO, however, can be set to continuous operation.

Please start the module in audible mode approximately 30 minutes before loading begins.