Privacy policy

Data protection explanation
Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to deploy does not have any consequences. This applies only insofar as no other information is given in the subsequent processing operations.

"Personal data" means any information relating to an identified or identifiable natural person.

Server-log files
You can visit our websites without providing details about your person.
Every time you access our website, usage data is transmitted to us or our web host/IT service provider by your internet browser and stored in log data (so-called server log files). These stored data include, for example, the name of the page called up, the date and time of the retrieval, the IP address, the amount of data transmitted and the requesting provider. Processing takes place on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in ensuring trouble-free operation of our website and in improving our offer.

Customer account orders

Customer account

When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of consent until revocation. Your customer account will then be deleted.

Collection, processing and disclosure of personal data for orders

When ordering, we collect and process your personal data only insofar as this is necessary for the fulfilment and processing of your order as well as for the processing of your inquiries. The provision of the data is necessary for the conclusion of the contract. A non-provision has the consequence that no contract can be concluded. Processing takes place on the basis of Art. 6 para. 1 lit. b GDPR and is required for the performance of a contract with you.

Your data is passed on, for example, to the shipping companies you choose and dropshipping providers, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal requirements. The scope of data transmission is limited to a minimum.

Contact Reviews Newsletter

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of making contact. By sending your message, you consent to the processing of the transmitted data. Processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent.

You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of consent until revocation. We only use your e-mail address to process your request. Your data will then be deleted if you have not consented to further processing and use.

Data collection when a comment is written
When commenting on an article or contribution, we collect your personal data (name, e-mail address, comment text) only to the extent provided by you. The purpose of the processing is to enable commentary and to display comments. By submitting the comment, you consent to the processing of the transmitted data. Processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of your consent until the revocation. Your personal data will then be deleted.

When your comment is published, the name and email address you provide will be published.

In addition, upon submission of the comment, your IP address will be stored for the purpose of preventing misuse of the comment function and ensuring the security of our information technology systems. By submitting the comment, you consent to the processing of the transmitted data. Processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of your consent until the revocation. Your IP address will then be deleted.

Use of the e-mail address for sending newsletters
We use your e-mail address for sending newsletters exclusively for our own advertising purposes, irrespective of the processing of the contract, if you have expressly agreed to this. Processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent until the revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by sending us a message. Your email address will be removed from the mailing list.

Your data will be passed on to a service provider for e-mail marketing in the context of order processing. Disclosure to other third parties does not take place.

Use of the e-mail address for sending direct mail
We use your e-mail address, which we have received in the course of the sale of a goods or service, for the electronic transmission of advertising for our own goods or services similar to those which you have already purchased from us, insofar as you have not objected to this use. The provision of the e-mail address is required for the conclusion of the contract. A non-provision has the consequence that no contract can be concluded. Processing takes place on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in direct marketing. You can object to this use of your e-mail address at any time by notifying us. The contact details for the exercise of the objection can be found in the imprint. You can also use the link provided in the advertising e-mail. For this purpose, no costs other than the transmission costs according to the basic tariffs are incurred.

Payment service provider Bonitätsauskunft
Use of personal data when selecting Klarna as payment method
If you have opted for Klarna's payment services Klarna bill and/or Klarna installment purchase as payment option, have you agreed that we have the necessary for the processing of the invoice purchase and an identity and creditworthiness check, the following personal data such as first and last name, address, date of birth, gender, e-mail address, IP address, telephone number as well as the data necessary for the processing of the invoice purchase, which are related to the order, such as the number of items, Article number, invoice amount and taxes in percent, collected and transmitted to Klarna. The data processing serves the purpose of offering the payment types invoice purchase and installment purchase as well as the necessary credit check. Processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of consent until revocation.

This data is transmitted so that Klarna can create an invoice for the processing of your purchase with the invoice processing you want and carry out an identity and credit check. Klarna requires the personal data of the buyer in order to obtain information from business credit agencies for the purpose of identity and creditworthiness testing. In Germany, these may be the following business agencies:

- Schufa Holding AG, Kormoranweg 5, 65203 Wiesbaden

- Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 5001 66, 22701 Hamburg

- Creditreform Bremen Seddig KG, Contrescarpe 17, 28203 Bremen

- infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden.

As part of the decision to establish, carry out or terminate the contractual relationship, Klarna also collects and uses information on the buyer's previous payment behavior and probability values for this behavior in the future, apart from an address check. The calculation of these score values by Klarna is carried out on the basis of a scientifically recognized mathematical-statistical method. For this purpose, Klarna will also use your address data. Should it be shown after this calculation that your creditworthiness is not given, Klarna will inform you immediately.

Revocation of the use of personal data vis-à-vis Klarna
1. You can revoke your consent to the use of personal data to Klarna at any time. However, Klarna may remain entitled to process, use and transmit the personal data insofar as this is necessary for the contractual payment processing by Klarna's services, is legally prescribed, or is required by a court or authority.

2. Of course, you can obtain information about the personal data stored by Klarna at any time. This right is guaranteed by the Federal Data Protection Act. If you wish to do so as a buyer or want to notify Klarna of changes to the stored data, you can contact datenschutz@klarna.de.

Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. If a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is called up again.
We use these cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.

Processing takes place on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our offer.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can be notified before setting cookies and decide on the acceptance individually, as well as prevent the storage of cookies and transmission of the data contained. Cookies already stored can be deleted at any time. However, we would like to point out that you may not be able to use all functions of this website in full.

Under the following links you can find out how you can manage the cookies in the most important browsers (including deactivating them):

Chrome Browser: Https://support.google.com/accounts/answer/61416?hl=de

Internet Explorer: https ://support.microsoft.com/en/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: Https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Analysis advertisement
The data processing described below in this section, in particular the setting of cookies, takes place on the basis of Art. 6 para. 1 lit. f GDPR for our overriding legitimate interest:
- on the demand-oriented and targeted design of the website, e.g. for analysis and statistics tools
- target page visitors with interest-based advertising, e.g. with Conversion-Tracking
You have the right, for reasons arising from your particular situation, at any time to this Article 6 (1) lit. f GDPR-based processing of personal data concerning you.

Use of Google Analytics
We use the Google Analytics web analytics service of Google LLC on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google, which is responsible for the processing of your data and compliance with the applicable data protection laws.

Data processing serves the purpose of analyzing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on the website activities and to provide further services related to website use and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymization is enabled on this website. This will shorten your IP address by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google has certified itself under the US-EU Privacy Shield Agreement and is thus obliged to comply with European data protection guidelines.

You can prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link [https://tools.google.com/dlpage/gaoptout?hl=de].

To prevent data collection and storage by Google Analytics across devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You must opt-out on all systems and devices used to make this work. If you delete the opt-out cookie, requests will be sent back to Google. When you click here, the opt-out cookie is set: Deactivate Google Analytics.

For more information on terms of use and privacy, see https://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/.

Use of Facebook remarketing
We use the remarketing function "Custom Audiences" of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook").

The application serves the purpose of targeting visitors to the website with interest-related advertising on the social network Facebook.

For this purpose, the remarketing tag of Facebook was implemented on the website. During this day, a direct connection to the Facebook servers is established when visiting the website. This will transmit to the Facebook server which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the social network Facebook, personalized, interest-based Facebook ads will be displayed to you.

Your data may be transmitted to the USA. Facebook has certified itself under the US-EU Privacy Shield Agreement and is thus obliged to comply with European data protection guidelines.

You can disable the remarketing function "Custom Audiences" here.

For more information on the collection and use of data by Facebook, your rights in this regard, and ways to protect your privacy, please refer to Facebook's Privacy Policy at https://www.facebook.com/about/privacy/.

Plug-ins
Use of Facebook plug-ins
This website uses the plug-ins of the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). If you access pages of our website provided with such a plug-in, a connection to the Facebook servers is established and the plug-in is displayed on the page by notification to your browser. This will transmit to the Facebook server which of our pages you have visited. If you are logged in as a member of Facebook, Facebook assigns this information to your personal Facebook user account. When using the plug-in functions (e.g. clicking the "Like" button, submitting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plug-in.

If you do not want Facebook to assign the collected information directly to your Facebook profile, you must either log out of Facebook before visiting our website or block the loading of the Facebook plug-ins on our pages by using a "Facebook blocker."

For more information on Facebook's collection and use of data, your rights and ways to protect your privacy, see Facebook's Privacy Policy: Https://www.facebook.com/policy.php

Use of Twitter plug-ins
Our website includes the functions of the Twitter service. Twitter is a social media portal of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, (USA).

We use Twitter plug-ins. If you access a corresponding page containing such a plug-in, the data will be exchanged with Twitter servers located in the USA. Even in the case of interactions that are possible with the various Twitter plug-ins, the corresponding information about you is collected and transmitted to Twitter and stored. If you are also a member of Twitter and are logged in to Twitter during the time when you use the plug-in, the collected information about your website visit will be linked to your Twitter account and disclosed to other users.

If you do not want Twitter to link and merge the information with the data of your Twitter account, you must log out of Twitter before visiting our website.

For more information on Twitter's collection and use of data, please visit https://twitter.com/privacy.

Using Instagram plug-ins
This website uses plug-ins from the Instagram online service operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram").

If you access pages of our website provided with such a plug-in, a connection to the Instagram servers is established and the plug-in is displayed by message to your browser on the page. As a result, both your IP address and the information you have visited on our pages are transmitted to the Instagram servers.

If you are logged in to Instagram, Instagram assigns this information to your personal user account. When using the plug-in functions (e.g. clicking the "Instagram" button), this information is also assigned to your Instagram account, which you can only prevent by logging out before using the plug-in.

If you do not want Instagram to assign the collected information directly to your Instagram account, you must either log out of Instagram before visiting our website or by using an add-on, e.g. the script blocker "NoScript" (noscript.net), for your browser block the loading of the Instagram plug-in on our website.

For more information on the collection and use of data by Instagram, your rights in this regard and ways of protecting your privacy, please refer to the Instagram Privacy Policy: Https://help.instagram.com/155833707900388

Using YouTube
We use our website to embed YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube") .YouTube is a Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") affiliate.

The function displays videos stored on YouTube in an iFrame on the website. The Advanced Privacy Mode option is enabled. As a result, YouTube does not store information about visitors to the website. Only when you watch a video will information about it be transmitted to YouTube and stored there. Your data may be transmitted to the USA. Google has certified itself under the US-EU Privacy Shield Agreement and is thus obliged to comply with European data protection guidelines.

Further information on the collection and use of data by YouTube and Google, about your rights and possibilities for protecting your privacy can be found in the data protection instructions of YouTube (https://www.youtube.com/t/privacy).

Data subject rights and storage time

Duration of storage
After complete execution of the contract, the data will first be stored for the duration of the warranty period, afterwards taking into account legal retention periods, in particular tax and commercial law retention periods, and then deleted after expiry of the deadline, provided that you have not agreed to the further processing and use.

Rights of the data subject
You have the following rights according to Art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability.

In addition, under Art. 21 para. 1 GDPR, you have the right to object to the processing based on Art. 6 para. 1 f GDPR and to the processing for the purpose of direct advertising.
Contact us on request. The contact details can be found in our imprint.

You can reach our data protection officer directly at: Datenschutz@relaxopet.shop

Right of appeal to the supervisory authority
In accordance with Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

Contradiction right
If the personal data processing listed here is based on our legitimate interest under Art. 6 para. 1 lit. f GDPR, you have the right, for reasons arising from your particular situation, to object at any time to such processing with effect for the future.

After objection has been made, the processing of the data concerned will be terminated unless we can prove compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

If personal data is processed for direct marketing purposes, you can object to this processing at any time by notifying us. After objection has been made, we terminate the processing of the data concerned for the purpose of direct marketing.

last update: 19.05.2019